Training

Spend More Management Time with Your Bosses

If you are like most employees, you probably juggle several projects, tasks, and responsibilities for several bosses—usually one you report to and several informal ones such as team leaders, heads of departments that work closely with yours, or even your boss’ boss. Are you spending too much time dealing with your bosses? It might seem like that. But the reality ...

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Case Study: Gender Inclusion as a Driver of Business Performance at Voya Financial

Whether by design or default, every company has a culture. For Voya Financial, its culture was purposefully designed through inclusive practices within talent management, training, and policies and practices. Voya helps Americans plan, invest, and protect their savings for retirement. As Voya was planning to spin off from ING and then go public in 2013, many steps were taken to ...

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The Evolving Nature of Outsourcing

Outsourcing has been trending in the business world for the last 20 years. It started with IT and then expanded to other areas such a payroll, finance, and real estate. Each of these areas is considered non-core for the business and, therefore, can be given to a third party to manage. Investors, shareholders, and CEOs consider outsourcing as a means ...

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Innovation Scrum Teams

Scrum teams are a popular way of organizing product development. Under the Agile framework, scrum teams develop product according to specific sprints or periods of time. Scrum teams meet on a daily basis to ensure the different deliverables are synchronised. Using the Agile framework, it is also possible to design and implement innovation. Innovation requires learning, adaptation, and market knowledge. ...

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Training Top 125 Best Practice: Ferguson Enterprises, Inc.’s Customer Connections CRM Customer Service Training

In 2016, Ferguson Enterprises, Inc., a wholesale distributor of plumbing supplies and heating and cooling equipment, launched a new sales and solutions call center model to better service the vast array of customers requesting service. To meet the business requirements, Ferguson also introduced new Customer Relationship Management (CRM) software. By aligning and collaborating across IT, sales, operations, and executive leadership, ...

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Making Decisions with Limited and Imperfect Information

“Whenever you see a successful business, someone once made a courageous decision.” ―Peter F. Drucker Anybody can make decisions when complete information is available. Anybody can make decisions when partial information is available. But it requires immense imagination and intuition to make decisions when there is a dearth of information. It has become a big challenge for CEOs currently to ...

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April 2017’s Top Reads

More than 11,000 business books are published every year—an overwhelming choice for busy professionals. Therefore, in partnership with getAbstract, Training brings you April’s top three business books recommended to our readers. “Be the Boss Everyone Wants to Work For. A Guide for New Leaders” by William Gentry, Ph.D. (Berrett-Koehler Publishers, Inc., 2016, 216 pages, ISBN: 9781626566255; $ 15.93) Most new ...

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The 15 hottest photos of Amber Heard

Amber Heard is ready to take over. After flashing her comedic chops in films like Zombieland and Pineapple Express, the Texas-born actress is gearing up to kick ass in this year’s Justice League and next year’s Aquaman. [RELATED1] Heard is joining the DC Entertainment Universe as Mera, the Queen of Atlantis, alongside the aquatic hero played by jacked-as-hell Game of Thrones actor Jason ...

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Watch: Spider-Man swings into action with Iron Man in explosive new ‘Homecoming’ trailer

Courtsey of Sony Entertainment / Marvel Your friendly neighborhood Spider-Man is ready to save New York City—and he has some help from everyone’s favorite Avenger. The newest trailer for Spider-Man: Homecoming debuted online and it’s jam-packed with action, funny moments, a badass villain, and—of course—a bromance between Peter Parker (Tom Holland) and Tony Stark (Robert Downey Jr.). [RELATED1] The trailer ...

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The 9 most beautiful photos of Alicia Vikander

Matthew Jussim Alicia Vikander is ready to explore. The Academy Award-winning actress is one of the most talented (and breathtaking) stars in Hollywood, and now she’s set to portray one of the most iconic characters in pop culture: Lara Croft. [RELATED1] Following fantastic work in Ex Machina, The Man from U.N.C.L.E.—with Men’s Fitness cover star Henry Cavill—and Jason Bourne, Vikander ...

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