Tag Archives: training

Baseball training: Addison Russell’s 7 essential exercises for building strength and power

Baseball players get their power from the ground up. Sure, you can work out your arms until they’re Schwarzenegger-sized, but without working your legs too, you won’t be able to transfer that power from your body to the field. Chicago Cubs shortstop Addison Russell knows this all too well. [RELATED1] Even though he plays a position that isn’t always known ...

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Training Top 125 Best Practice: Creating Leaders and Inspiring Management Behavior (CLIMB) at Iron Mountain

In 2010, the turnover rate for front-line managers and supervisors at information and asset management company Iron Mountain was 40 percent, costing the company millions of dollars in recruitment, onboarding, lost company knowledge, expertise, and potential leaders. Losing mid-level leaders at such a rate drained the succession pipeline and stifled innovation at the ground level. These realities signaled a deeper ...

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Adding Web Classes to Your Training Methods

Being in the customer service and sales training business, I have heard many reasons/excuses why onsite training cannot be conducted. The clients know their employees need the skills but say: We are too busy for training. It is too challenging getting my team together for training. I can’t train because I need to maintain coverage. Who will service our customers? ...

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Training Top 125 Best Practice: The Leadership Development Series at Holman Automotive Group, Inc.

The Leadership Excellence School at Holman Automotive Group, Inc., continues to be an essential part of the company’s success. Holman Automotive is committed to developing and promoting from within, and the programs in this school play an important role in preparing existing and potential leaders for promotion. Program Details The Potential Leader Program (PLP) is a springboard to first-level leadership. ...

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Training Top 125 Best Practice: Ferguson Enterprises, Inc.’s Customer Connections CRM Customer Service Training

In 2016, Ferguson Enterprises, Inc., a wholesale distributor of plumbing supplies and heating and cooling equipment, launched a new sales and solutions call center model to better service the vast array of customers requesting service. To meet the business requirements, Ferguson also introduced new Customer Relationship Management (CRM) software. By aligning and collaborating across IT, sales, operations, and executive leadership, ...

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Training Top 125 Best Practice: BLOOM at Blue Cross & Blue Shield of North Carolina

As a essential tool to make micro-finding out obtainable to its employees, Blue Cross &amp Blue Shield of North Carolina’s Enterprise Learning &amp Improvement (EL&ampD) implemented an on-demand media management program named BLOOM (Blue Finding out Opportunities On-demand Media), which enables and encourages personnel to be powerful learners, rather than passive customers of multimedia content. BLOOM succeeds in helping employees ...

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Training Leaders to Think Strategically—What’s Missing?

“Thinking strategically” is an attribute boards stress in CEO selection. Senior executives also understand that there is a premium placed on professionals who add strategic value. If it’s generally accepted that this is an important skill for success, why does research show that only 7 percent of executives are viewed as strategic? Could it be that training misses the mark? ...

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“TIPS” For Training

With all the most recent and greatest education technologies, methodologies, and nuances out there—from variations of brain-based learning to generational characteristic linking—effective training nonetheless boils down to a easy method. That is, getting to the “do” as speedily as achievable. I’ve reviewed and have regrettably implemented several education curricula that however posture and postpone this idea far also extended. When ...

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Measuring Outcomes of Bias Training

Bias instruction typically is seen as a waste of time and resources because there frequently are no quantifiable outcomes that demonstrate the value of the training. The unrealized increasing expectations of diversity coaching can be demoralizing to the participants and fail to fulfill the organization’s explanation for delivering the instruction. Unconscious bias (UB)—also known as implicit bias and cognitive bias—training, ...

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